Data Deletion Instructions
1. What data this covers
Adstrada is a business-to-business advertising analytics and management platform. When you connect an advertising platform through its official OAuth flow, we store, within your workspace:
- Authorization tokens issued by the platform;
- Ad account information (name, identifier, currency, status);
- Campaign structure and metadata (campaigns, ad sets/ad groups, ads, objectives, status);
- Performance metrics (spend, impressions, clicks, reach, CPM, CTR);
- Creative assets and metadata (creative images, video cover images, previews);
- Your account and contact details and product usage logs.
Full detail on what we collect and why is in our Privacy Policy.
2. Option A — Disconnect the platform yourself
The fastest route, and the one you can complete without contacting us:
- Sign in to Adstrada.
- Go to Settings → Connections.
- Find the platform you want to remove (for example, Meta) and select Disconnect.
- Confirm when prompted.
Disconnecting immediately deletes the stored authorization token and stops all further data access. The ad account, campaign, metric, and creative data cached from that platform is removed from your workspace as part of the same operation.
Removing Adstrada from Meta's side
You can also revoke Adstrada's access directly from Meta, which stops access even if you cannot sign in to Adstrada:
- Go to Facebook → Settings & Privacy → Settings → Apps and Websites.
- Find Adstrada in the list.
- Select Remove.
Revoking access at Meta invalidates our token, but it does not by itself delete data already cached in your Adstrada workspace. To have that deleted as well, disconnect inside Adstrada or email us as described below.
3. Option B — Ask us to delete your data
Email privacy@adstrada.io with the subject line "Data deletion request" and include:
- The email address associated with your Adstrada account;
- The platform(s) concerned (for example, Meta, TikTok, or all);
- Whether you want the connected platform data deleted only, or your entire Adstrada account closed and deleted.
We will verify that the request comes from the account holder before acting on it, so that one person cannot delete another's data.
4. What happens next, and when
| Stage | Timing |
|---|---|
| We acknowledge your request and issue you a confirmation reference you can quote in any follow-up | Within 2 business days |
| We verify you are the account holder | Within 5 business days |
| Authorization tokens revoked and deleted; platform access stops | Immediately on verification |
| Ad account, campaign, metric, and creative data deleted from live systems | Within 30 days of verification |
| Data removed from encrypted backups as they age out on their normal rotation | Within 90 days |
| We confirm completion to you in writing | On completion |
To check the status of a request already submitted, reply to our acknowledgement email or write to privacy@adstrada.io quoting your confirmation reference, and we will tell you which stage it is at.
5. What we may retain, and why
In limited cases we may be unable to delete everything immediately. Where that applies, we will tell you which data is affected and on what basis:
- Legal and tax records — billing and transaction records we are required by law to keep for a statutory retention period;
- Security and abuse logs — minimal records needed to establish, exercise, or defend legal claims, or to prevent fraud and abuse;
- Encrypted backups — data persists in backups until they age out on their normal rotation, and is not restored into live systems.
Retained data is not used to provide the Service, is not shared, and is deleted once the applicable period ends. We do not refuse a deletion request without giving you the reason in writing.
6. Contact
Adstrada
Data deletion requests: privacy@adstrada.io
General enquiries: hello@adstrada.io
Website: adstrada.io